FAQ
Can’t find what you’re looking for here? Get in touch with us.
About & Company
What is Ticco?
Ticco offers professional development and networking tools for people who shape cities! Through in-person retreats and our online platform, we make it easier than ever for professionals to find and connect with their peers in a wide range of intersecting practices.
What is Ticco’s mission statement?
Our mission is to enable people who shape cities to embrace each other and collaborate as they usher our urban areas into the future.
Where does the name ‘Ticco’ come from?
Ticco gets its name from “Old Tjikko,” a clonal tree in Sweden. For nearly 10,000 years, Old Tjikko has sprouted new saplings and fostered an diverse ecosystem. Our team saw similarities between the many professions that come together to shape our cities, and the characteristics of this historic tree.
Eligibility & Verification
Who is eligible to use Ticco?
To use Ticco, you must meet these 2 eligibility requirements:
- Work in a profession that centers around cities, communities, and/or the built environment.
- Be a United States resident.
What types of professionals are on Ticco?
- Anthropologists
- Architects
- Artists
- Community/Economic Development Professionals
- Community Organizers
- Contractors
- Developers
- Educators
- Engineers
- Food Economy Advocates
- Government Employees
- Graphic Designers
- Historic Preservationists
- Landscape Architects
- Lawyers
- Marketing Professionals
- Real Estate Professionals
- Sustainability Professionals
- Transportation Professionals
- Urban Planners
& more!
Why is Ticco only offered in the United States?
We hope to eventually offer Ticco in other countries. However, doing so requires a deep understanding of other regions and their professional practices. As Ticco grows, we aim to invest in research that will help us identify when and where we can expand.
Are all professionals on Ticco verified? What does 'verified' mean?
Yes! All professionals on Ticco are verified by our team - meaning we make sure they are real people who work with cities, communities, or the built environment in the United States.
When you create your Ticco account, a member of our team is notified. They'll review your profile and conduct due diligence online to verify your background. If all looks good (meaning your account is not a duplicate of an existing user, it doesn't seem like you're a fake person, or your profile doesn't look otherwise illegitimate) you're verified!
Pricing
How much does access to Ticco cost?
Prior to March 2020, access to Ticco was priced at $10/mo. In response to the COVID-19 pandemic, we have waived the cost of access to support professionals who are experiencing a loss of work and networking opportunities at this time.
Do I have to pay anything when I join?
Not a dime! At this time, creating your account is completely free.
Are my payments to Ticco tax-deductible?
Generally, yes! Ticco is a professional development expense. If you’re self-employed or otherwise, it is generally tax-deductible. Make sure to consult your CPA or other tax professional, since tax deductions can vary based on the individual and location.
COVID-19
Why did Ticco make access to its platform free during the COVID-19 pandemic?
Almost immediately when the pandemic began, we started seeing professionals lose their jobs, lose contracts, and lose out on networking opportunities due to the cancellation of in-person events. As an online platform, we feel uniquely positioned to offer professional development and networking opportunities at this time, and want to support city builders by making our services available to them without a pay barrier.
How long will Ticco access be free?
We're currently offering our platform for free indefinitely. This may change depending on the economy or feedback from our users, and if it does we'll be sure to give plenty of notice to all Ticco users.
I love what Ticco is doing and want to support you! How can I contribute?
Thank you! It's expensive to keep our site up and running, and we sincerely appreciate your support. If you have the means and would like to opt to pay dues of $10/mo regardless, please email billing@go-ticco.co to let us know. Otherwise, advertising on Ticco or sharing Ticco with your network is immensely helpful!
Account Activation & Management
Why do I have to enter a credit card when I create my account?
As part of our commitment to provide a high-quality network, we manually verify each new account to confirm that all users are real people who meet our eligibility requirements. Requiring a credit card greatly reduces the number of bot & disingenuous accounts created on Ticco, ensuring greater quality control.
How do I cancel my account?
You can cancel anytime. Log in to Ticco and click “Settings” under the “My Account” menu. Select “Membership” on the left sidebar. Under “Plan” select “Pause Membership.” Pausing will preserve your account data in case you choose to return in the future, but will cease all billing. You will have access to the platform through the end of the current billing period when you pause your account.
If I pause my membership, can I reactivate it later?
Yes! All you need to do is log in to Ticco. You’ll be prompted to confirm your subscription and method of payment, and once updated you’ll regain access.
How do I fully delete my account?
You may have your account and all associated information deleted by submitting a support request. Note that if we delete your account, all of your data will be deleted. If you want to re-join in the future, you will need to create a brand new account. If you would rather not face this possibility, you may simply pause your membership in your Account Settings. Doing so will stop all billing, but will preserve your profile and user data for your use later.
Platform & Privacy
How do I turn off notification emails?
If you would prefer not to receive notifications about activity on Ticco by email, simply turn off notification emails in your settings within the Ticco platform. To do this, log in to Ticco and begin by clicking your profile image at the top right of any screen. Next, select 'Settings.' On the left sidebar, select 'Notifications.' From there, simply select or deselect the type of notifications you would like to receive.
Can I see the platform before I join or before my team joins?
Yes! Ticco offers complementary demos to individuals and employers. To schedule a demo, complete this simple form.
What version of Ticco's online platform is currently available?
Ticco's Alpha platform is currently available. The platform is fully functional, but is still in development. At this point we are seeking user feedback through occasional surveys, and are using that feedback to guide development of features as we develop Ticco Beta.
What information does Ticco collect from me, and how is it used?
We offer insight into the information we collect from users in our Privacy Policy. This information is only used to provide services to you through Ticco’s platform and experiences, conduct internal communication, and manage your account. WE NEVER SELL OR TRANSFER USER DATA OR INFORMATION TO OUTSIDE PARTIES WITHOUT EXPLICIT USER CONSENT. When requesting access and throughout their use of Ticco, users may be asked for optional demographic information. This information, and aggregated data relating to Ticco users, is used by Ticco to advocate for professionals and to improve Ticco’s services.
Media & Partners
I'm interested in partnering with Ticco. Who do I contact?
We're always open to exploring new partnerships! For partner inquiries, email media@go-ticco.co.
Where can I learn more about advertising on Ticco?
We're always looking for companies and individuals that have a message to share with our user base! Explore advertising opportunities, rates, and guidelines here.
I'd like to write about Ticco and/or interview a member of your team for my publication. Who do I contact?
Thanks for reaching out! We're excited to share our work and mission with new audiences. Reach out to us at media@go-ticco.co.
Retreats
What is a Ticco Retreat?
Ticco Retreats are in-person events that bring together professionals in a wide range of practices to network, enhance their professional knowledge, and make friends. Over 1-2 days, attendees participate in a series of fun, hands-on activities designed to get them up and moving and expose them to new ways of thinking about our work.
When is the next Retreat?
At this time we have paused Ticco Retreats until we are able to create a plan for how to best host these events post-COVID.
Will my employer pay for me to attend a retreat?
Many employers provide an allowance for professional development. Ticco falls into this category, and is generally paid for by employers who offer this benefit.
How do I sponsor a Ticco retreat?
Thank you for your interest in supporting our upcoming retreat! Retreat sponsorships start as low as $250 and offer a range of benefits that correspond to the level of sponsorship. Sponsorships can be paid online or by mail. To request a sponsorship package, email retreats@go-ticco.co with your request.
How do I get a Ticco Retreat to come to my city?
Send us an email! We love hearing from individuals and organizations who would like Ticco to visit their region. Get in touch at retreats@go-ticco.co.
If I registered for a retreat and can no longer attend, can I get a refund?
While Ticco does not offer refunds for retreat registration, we are happy to apply the amount paid towards registration at a future retreat or event.
Ticco is the network
for people shaping cities.
PLATFORM
SUPPORT
©2021 Ticco. All Rights Reserved. Terms of Use.