FAQ

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What is Ticco?

Ticco is a community of professionals that offers networking for those have between two and 15 years of experience and are working to improve cities and/or the built environment. Members gain access to Ticco's targeted online community, retreats designed to build lasting professional relationships, and more services.

What is Ticco’s mission statement?

Our mission is to redefine the professional networking experience by uniting people with shared skills and interest in working for the common good.

What kinds of professionals are on Ticco?

Though there isn't a ‘list’ of professionals that qualify for Ticco membership, our members generally work in professions where they participate in the improvement of cities and/or the built environment. Currently, our members represent over 15 distinct professions. Members to-date have been urban planners, historic preservationists, architects, engineers, urban designers, graphic designers, landscape architects, contractors, community and economic development professionals, lawyers, real estate developers, sustainability professionals, and more!

How much does Ticco cost?

When they activate their account, Ticco members select their subscription plan. For a limited time, memberships are $10/month or $115/year. Members can change or pause their subscription at any time in their account settings.

Employers who purchase memberships for their team receive a discount and gain access to exclusive advertising and sponsorship opportunities. Learn more about employer plans here.

Who is eligible to use Ticco?

United States residents who have between two and 15 years of experience and are eligible to join Ticco, so long as their work touches on the improvement of cities and/or the built environment.

Why do I have to request access?

Our team manually reviews each request for access to ensure that those who join Ticco's community are real, practicing professionals, and that they meet the eligibility criteria for membership. This process ensures a high quality network of practitioners who help to enhance the career of their fellow Ticco members.

Can I get a credit for referring a friend to Ticco?

Yes! If you're a member, you get a $5 credit to Ticco for every referral. Those you refer do not have to be admitted - they just need to request access using your code.

How do I find and share my referral code?

Sharing your referral code is an easy way to rack up free access to Ticco! For every person who uses your code to request access, you receive a $5 credit on your account.  

To find your referral code, log in to Ticco and click “Settings” under the “My Account” menu. Select “Account” on the left sidebar. Your referral code is displayed on this screen. You can share your referral code however you like—in person, on business cards, by email, on social media, etc.!

Why is Ticco only offered in the United States?

We hope to eventually offer Ticco in other countries. However, doing so requires a deep understanding of other regions and their professional practices. As Ticco grows, we’ll be investing in research that will help us identify when and where we can expand.

Why isn’t Ticco free?

From the start, we knew we would have to choose whether to charge our members. Many tech startups offer a free service, and pay for it by selling member data and bombarding users with ads. As a result, corporations and advertisers become their primary customers - not their users.

Having our members pay for access means we never sell their data, we only display a small number of advertisements that directly benefit our members and align with their professional interests. Most importantly, it means our members are always our primary customer, and we ensure that they always come first.

Do I have to pay to request access?

Not a dime! Requesting access to Ticco is completely free. We will not ask for payment information until you are admitted and activate your account.

If I request access and am admitted, do I have to join?

No. If you’re admitted but choose not to join, you can simply ignore your account activation link sent to you by email.

How likely is it that I'll be admitted if I request access? 

About 90% of those who request access to Ticco are approved to join the network. However, not everyone is a fit for the community. Because we’re cultivating a community of individuals who share common goals in their work, there is a chance you may not be accepted even if your work centers around the built environment. If we review your application and don’t feel you’re a fit, you’ll receive an email informing you of our decision.

If I request access and am denied, can I try again?

Yes! We invite those who are still interested in joining Ticco to submit a new request for access at least one year after their last request. We recommend that those submitting a second request refer back to their last correspondence with our team to review areas for improvement and actions they can take to increase their chances prior to submitting a new request.

Is my Ticco membership tax-deductible?

Generally, yes! Your Ticco membership is a professional development expense. If you’re self-employed or otherwise, it is generally tax-deductible. Make sure to consult your CPA or other tax professional, since tax deductions can vary based on the individual and location.

Will my employer pay for my Ticco membership?

Many employers choose to pay for their team’s professional development expenses, up to a certain amount. If you have a discretionary allowance for this purpose, you can generally use it to pay for your Ticco membership.

It may be helpful to inform your employer about their ability to obtain discounted memberships for yourself and other staff directly from Ticco. When purchasing team subscriptions, employers also gain access to exclusive advertising and sponsorship opportunities. Learn more about employer plans here.

How do I cancel my Ticco membership?

As a member, you can cancel anytime. Log in to Ticco and click “Settings” under the “My Account” menu. Select “Membership” on the left sidebar. Under “Plan” select “Pause Membership.” Pausing your membership will preserve your status as a Ticco member in case you choose to return to Ticco, but will cease all billing associated with your account. You will have access to the platform through the end of the current billing period after you pause your membership.

If I pause my membership, can I reactivate it later?

Yes! All you need to do to reactivate your membership is log in to Ticco. You’ll be prompted to confirm your subscription and method of payment, and once updated you’ll regain access to Ticco’s online platform.

How do I fully delete my account?

You may have your account and all associated information deleted by submitting a support request. Note that if we delete your account, your data and member history will be deleted. If you desire to join Ticco again in the future, you will be required to submit a new request for access and your past account and activity on the platform will not be available to you. If you would rather not face this possibility, you may simply pause your membership in your Account Settings. Doing so will stop all billing associated with your account, but will preserve your account and its activity.

What information does Ticco collect from me, and how is it used?

We offer insight into the information we collect from members in our Privacy Policy. This information is only used to provide services to you through Ticco’s platform and experiences, conduct internal communication, and manage your account. WE NEVER SELL OR TRANSFER MEMBER DATA OR INFORMATION TO OUTSIDE PARTIES. When requesting access and throughout their use of Ticco, members may be asked for optional demographic information. This information, and aggregated data relating to Ticco members, is used by Ticco to advocate for early-career professionals in our members’ professions and to improve Ticco’s services.

Where does the name ‘Ticco’ come from?

Ticco gets its name from “Old Tjikko,” a clonal tree in Sweden. For nearly 10,000 years, Old Tjikko has sprouted new saplings and fostered an diverse ecosystem. Our team saw similarities between the many professions that come together to shape our cities, and the process behind this historic tree.