FAQ

Can’t find what you’re looking for here? Get in touch with us.

What is Ticco?

Ticco is an online networking platform for early-career professionals who are working with cities and/or the built environment. Through Ticco, professionals who have between two and 15 years of experience can access experiences that they can draw upon to help their communities adjust to 21st-century life and challenges.

What is Ticco’s mission statement?

Our mission is to redefine the professional networking experience by uniting people with shared skills and interest in working for the common good.

What kinds of professionals are on Ticco?

There is no ‘list’ of professionals that qualify for Ticco membership. Our members work in a wide range of professions where they engage with the improvement of cities and/or the built environment. However, our members to-date include urban planners, historic preservationists, architects, engineers, urban designers, graphic designers, artists, landscape architects, contractors, community and economic development professionals, lawyers, real estate professionals, and more!

How much does Ticco cost?

When they activate their account, Ticco members select either a $15 monthly or $175 annually subscription plan. Members can change or pause their subscription at any time in their account settings.

For employers who would like to underwrite their employees’ memberships, discounted memberships are available. Please email cultivators@go-ticco.co for more information.

Who is eligible to use Ticco?

United States residents who have between two and 15 years of experience and focus their talents on improving cities and/or the built environment are eligible.

Why do I have to request access?

By requiring potential members to request access, we can maintain a high quality experience for our members. When we receive a request, we have the opportunity to review the applicant’s work and interests, gain insight into their perspective, and verify that they are who they say they are. Vetting every single Ticco member means having a community that is united by a common goal to improve cities, and is made up of real, practicing professionals who are at a similar career stage.

Why do I need a referral code?

Our referral code systems makes it easy for Ticco members to refer their friends and colleagues who share their interests to the community. When we receive an application, we confirm the validity of the referral code and note the member who provided it. It speeds up our review process and means that those who we admit are real, practicing professionals who can benefit from Ticco.

I don’t have a referral code. How can I get one?

If you have a friend or colleague on Ticco, ask them for their code! Members get a $5 credit for every referral. If you don’t a Ticco member yet, you can request a referral code through this quick, 2-question form. Your submission will help us ensure you’re a real, practicing professional and if we feel you may be a fit for Ticco, we’ll send you a referral code by email that you can use to request access.

How do I share my referral code?

Sharing your referral code is an easy way to rack of free access to Ticco! For every person who uses your code to request access, you receive a $5 credit on your account. Note that they do not have to be admitted - they simply need to be eligible and complete the online form.

To find your referral code, log in to Ticco and click “Settings” under the “My Account” menu. Select “Account” on the left sidebar. Your referral code is displayed on this screen. You can share your referral code however you like - in person, on business cards, by email, on social media, etc.!

Why is Ticco only offered in the United States?

We hope to eventually offer Ticco in other countries. However, doing so requires a deep understanding of other regions and their professional practices. As Ticco grows, we’ll be investing in research that will help us identify when and where we can expand to.

Why isn’t Ticco free?

When we decided to build Ticco, we knew we would have to choose whether to charge our members. Many tech startups offer a free service, and pay for it by selling member data and bombarding users with ads. As a result, corporations and advertisers become their primary customer - not their users. We didn’t want to do any of these things. Having our members pay for access means we never sell their data, we only display a small number of advertisements that directly benefit our members and align with their professional interests, and (most importantly) our members come first.

Do I have to pay to request access?

Not a dime! Requesting access to Ticco is completely free. We will not ask for payment information until you are admitted and activate your account.

If I request access and am admitted, do I have to join?

No. If you’re admitted but choose not to join, you can simply ignore your account activation link sent to you by email.

What happens if I’m not granted access?

Not everyone is a fit for Ticco. Because we’re cultivating a community of individuals who share common goals in their work, there is a chance you may not be accepted even if your work centers around the built environment. If we review your application and don’t feel you’re a fit, you’ll receive an email informing you of our decision.

If I request access and am denied, can I try again?

Yes! We invite those who are still interested in joining Ticco to submit a new request for access at least one year after their last request. We recommend that those submitting a second request refer back to their last correspondence with our team to review areas for improvement and actions they can take to increase their chances prior to submitting a new request.

Is my Ticco membership tax-deductible?

Generally, yes! Your Ticco membership is a professional development expense. If you’re self-employed or otherwise, it is generally tax-deductible. Make sure to consult your CPA or other tax professional, since tax deductions can vary based on the individual and location.

Will my employer pay for my Ticco membership?

Many employers choose to pay for their team’s professional development expenses, up to a certain amount. If you have a discretionary allowance for this purpose, you can generally use it to pay for your Ticco membership. It may also be helpful to notify your employer that they can receive a discount by underwriting your membership and that of other employees. Find more information here or reach out with specific questions at cultivators@go-ticco.co.

How do I cancel my Ticco membership?

As a member, you can cancel anytime. Log in to Ticco and click “Settings” under the “My Account” menu. Select “Membership” on the left sidebar. Under “Plan” select “Pause Membership.” Pausing your membership will preserve your status as a Ticco member in case you choose to return to Ticco, but will cease all billing associated with your account. You will have access to the platform through the end of the current billing period after you pause your membership.

If I pause my membership, can I reactivate it later?

Yes! All you need to do to reactivate your membership is log in to Ticco. You’ll be prompted to confirm your subscription and method of payment, and once updated you’ll regain access to Ticco’s online platform.

How do I fully delete my account?

You may have your account and all associated information deleted at your request by submitting a support request. Note that if we delete your account, your data and member history will be deleted. If you desire to join Ticco again in the future, you will be required to submit a new request for access and your past account and activity on the platform will not be available to you if readmitted. If you would rather not face this possibility, you may simply pause your membership in your Account Settings. Doing so will stop all billing associated with your account, but will preserve your account and its activity for your use later if you choose to return to Ticco.

What information does Ticco collect from me, and how is it used?

We offer insight into the information we collect from members in our Privacy Policy. This information is only used to provide services to you through Ticco’s platform and experiences, conduct internal communication, and manage your account. WE NEVER SELL OR TRANSFER MEMBER DATA OR INFORMATION TO OUTSIDE PARTIES. When requesting access and throughout their use of Ticco, members may be asked for optional demographic information. This information, and aggregated data relating to Ticco members, is used by Ticco to advocate for early-career professionals in our members’ professions and to improve Ticco’s services.

Where does the name ‘Ticco’ come from?

Ticco gets its name from “Old Tjikko,” a clonal tree in Sweden. For nearly 10,000 years, Old Tjikko has sprouted new saplings and fostered an diverse ecosystem. Our team saw similarities between the many professions that come together to shape our cities, and the process behind this historic tree.