FAQ

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What is Ticco?

We're a community of professionals who are working to improve our cities and communities.

Our members are professionals with between two and 15 years of experience who utilize our online and in-person networking services. 

What is Ticco’s mission statement?

Our mission is to redefine the professional networking experience by uniting people with shared skills and interest in working for the common good.

What kinds of professionals are Ticco members?

Professionals in design (architecture, engineering, graphic design), urban planning, historic preservation, community and economic development, transportation, and public policy currently make up the bulk of the Ticco community.

So long as your profession centers around cities, communities, and/or the built environment and you are eligible, you most likely are a fit for Ticco. Our membership also includes landscape architects, contractors, lawyers, real estate developers, sustainability professionals, and more!

How much does Ticco cost?

For a limited time, memberships are $10/month or $115/year.

When they claim their account, Ticco members select their subscription plan. Members can change or pause their subscription at any time in their account settings.

Employers who purchase memberships for their team receive a discount and gain access to exclusive advertising and sponsorship opportunities. Learn more about employer plans here.

Why isn’t Ticco free?

To offer a free service, we'd have to collect a lot of creepy data about you and sell it to third parties (and fill our site with buggy banner ads.) We weren't too excited about that prospect! For just $10 a month you gain access to a robust community, great design, and an experience that protects your privacy.

Who is eligible to join?

Professionals who live in the United States and have between two and 15 years of experience and are eligible to join, so long as their work centers around cities, communities, and/or the built environment.

What is a Ticco Retreat and when is the next Retreat?

Ticco Retreats are interactive networking events that take place over the course of a couple of days. We organize events around the country that bring together members and non-members from a specific region to explore the challenges facing their communities and encourage working relationships.

We are hard at work planning our next Retreat (taking place this fall!) and will be announcing a lineup of 2019/2020 Retreats soon. Make sure you're signed up for our e-newsletter to be notified of Retreats!

Why do I have to wait for my account to be verified before I can claim it? What does 'verified' mean?

Our team manually reviews each request for access to ensure that those who join Ticco's community are real, practicing professionals, and that they meet the eligibility criteria for membership.

To do this, we use the information you provide to us in the registration form and other publicly-available information online to confirm your professional status prior to issuing access to Ticco.

How long do I have to wait for my account to be verified?

We verify new members daily. Most members receive an email with credentials to log in and claim their account in less than 48 hours once they submit their registration form. If it's been longer and you have not heard anything, feel free to contact us.

Why is Ticco only offered in the United States?

We hope to eventually offer Ticco in other countries. However, doing so requires a deep understanding of other regions and their professional practices. As Ticco grows, we’ll be investing in research that will help us identify when and where we can expand.

Do I have to pay anything when I register?

Not a dime! Creating your account is completely free. Once we verify your submission, you'll receive an email with credentials to log in and claim your account. That is when you select your subscription preference and enter payment information.

If I submit the registration form, do I have to join?

No. If you submit the registration form and then decide you do not want to join, you can simply ignore the email we send you to claim your account.

How likely is it that my account will be verified? 

About 94% of those who request access to Ticco are approved to join the network. In most cases, those who are not are found to be ineligible for membership or we were not able to confirm their identity. If we review your application and one of these things apply, we will try and reach out to obtain additional information or we'll send you an email informing you of our decision.

If I register and my account is not approved, can I try again?

Yes! We invite those who are still interested in joining Ticco to wait at least a year and then submit a new registration form. We recommend that those who try again look back to their last correspondence with our team to review feedback and actions they can take to increase their chances prior to submitting a new form.

Is my Ticco membership tax-deductible?

Generally, yes! Your Ticco membership is a professional development expense. If you’re self-employed or otherwise, it is generally tax-deductible. Make sure to consult your CPA or other tax professional, since tax deductions can vary based on the individual and location.

Can I get a credit for referring a friend to Ticco?

Yes! If you're a member, you get a $5 credit to Ticco for every referral. Make sure your friends and colleagues enter your unique code when they complete the registration form.

How do I find and share my referral code?

Sharing your referral code is easy! To find your referral code, log in to Ticco and click “Settings” under the “My Account” menu. Select “Account” on the left sidebar. Your referral code is displayed on this screen. You can share your referral code however you like—in person, on business cards, by email, on social media, etc.!

For every person who uses your code when registering, you receive a $5 credit on your account.  

Will my employer pay for my Ticco membership?

Many employers provide an allowance for professional development, or offer to pay for a certain number of professional memberships. Ticco falls into this category, and is generally paid for by employers with these policies.

It may be helpful to inform your employer about their ability to obtain discounted memberships for yourself and other staff directly from Ticco. When purchasing team subscriptions, employers also gain access to exclusive advertising and sponsorship opportunities. Learn more about employer plans here.

How do I cancel my Ticco membership?

As a member, you can cancel anytime. Log in to Ticco and click “Settings” under the “My Account” menu. Select “Membership” on the left sidebar. Under “Plan” select “Pause Membership.” Pausing your membership will preserve your status as a Ticco member in case you choose to return to Ticco, but will cease all billing associated with your account. You will have access to the platform through the end of the current billing period after you pause your membership.

If I pause my membership, can I reactivate it later?

Yes! All you need to do to reactivate your membership is log in to Ticco. You’ll be prompted to confirm your subscription and method of payment, and once updated you’ll regain access to Ticco’s online platform.

How do I fully delete my account?

You may have your account and all associated information deleted by submitting a support request. Note that if we delete your account, your data and member history will be deleted. If you desire to join Ticco again in the future, you will be required to create a brand new account. If you would rather not face this possibility, you may simply pause your membership in your Account Settings. Doing so will stop all billing associated with your account, but will preserve your account and its activity.

What information does Ticco collect from me, and how is it used?

We offer insight into the information we collect from members in our Privacy Policy. This information is only used to provide services to you through Ticco’s platform and experiences, conduct internal communication, and manage your account. WE NEVER SELL OR TRANSFER MEMBER DATA OR INFORMATION TO OUTSIDE PARTIES. When requesting access and throughout their use of Ticco, members may be asked for optional demographic information. This information, and aggregated data relating to Ticco members, is used by Ticco to advocate for early-career professionals in our members’ professions and to improve Ticco’s services.

What version of Ticco's online platform is currently available?
Ticco Alpha is currently open to members. This version of Ticco's online platform is fully functional, but is still in development. At this point we are building and releasing new features every 6-8 weeks as we lead up to the launch of Ticco's beta platform at the end of 2019.

Where does the name ‘Ticco’ come from?

Ticco gets its name from “Old Tjikko,” a clonal tree in Sweden. For nearly 10,000 years, Old Tjikko has sprouted new saplings and fostered an diverse ecosystem. Our team saw similarities between the many professions that come together to shape our cities, and the process behind this historic tree.

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Ticco is a community of early-career professionals shaping cities. 

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